Accessibility: What Bar and Restaurant Owners Need to Know

Part 1 of 3 – Interior Considerations

 

Accessible-Restaurant

As a public establishment, your bar or restaurant surely sees a lot of diversity. Customers of all shapes, sizes, orientations, and nationalities, with an abundance of different characteristics, stroll in wanting to take advantage of the services and menu items that you offer.  But, what about the customer who is using a wheelchair? Or the one who is blind?  Or the one who is using a specialized device to communicate?  Do you have the accessibility at your bar or restaurant for these customers to take advantage of your services and menu like everyone else?  Regardless of how you answer this question, as a public establishment your goal should be to serve all people, including individuals with diverse needs.

Accessibility is a topic of increased interest among bar and restaurant owners because it’s one that most owners know little about.  So, we’re here to help! In this three part blog series on accessibility, we will give you the information that you need to welcome a diverse clientele into your establishment whether they walk in, are guided in, or roll through your door.  Today’s article will focus on interior considerations within your bar or restaurant, including the aisles and walkways, seating, tables and counters, interior doorways, restrooms, and other important areas that need addressed.  Part two will focus on important exterior considerations like routes of access, ramps, parking and drop-off areas, and entrances with a focus on appropriate terminology.  And finally, part three will focus on employing individuals with disabilities as well as communication with customers and employees using person-first terminology.

Americans with Disabilities Act (ADA)

Any discussion of accessibility in a public facility should reference the Americans with Disabilities Act (ADA).  The ADA is a civil rights law that protects individuals with disabilities by prohibiting discrimination and ensuring equal opportunities. Signed into law in 1990, the ADA made it illegal to discriminate on the basis of disability in the areas of employment, public services, public accommodations, commercial facilities, transportation, and telecommunications. Within the ADA, each of these areas is focused on in sections called “titles.”

For bars and restaurants, Title III of the ADA is the most significant.  It states that “no individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation.”

New facilities, constructed after the ADA, must make their facilities readily accessible. Existing facilities, constructed before the ADA, must remove physical barriers if readily achievable or easily accomplished without much difficulty or expense.  The regulations do not define the specifics about what the “difficulty” or “expense” is, therefore the judgment is made on a case-by-case basis. It is possible that a facility does not have to remove a barrier because the law will consider the nature and cost, as well as the overall financial resources of the facilityIf this is the case, it doesn’t mean that the change will never be made.  Something that many not be readily achievable now may be later on.  The good news is that most of the time a barrier can be removed by simply changing the physical environment, like adding a ramp when steps are the only means of entrance into a public facility.  But, these physical improvements are not a one-time “fix.” Yearly re-evaluation of accessibility is imperative.

The ultimate goal of the ADA is to give everyone the opportunity to benefit from the services and goods that businesses offer, as well as for businesses to benefit from the patronage of everyone.   Following these requirements will make your customers feel welcome and allow them the freedoms that the law provides them.  And as a bar and restaurant owner, you likely agree that regardless of who enters your building, it’s all about making the customer happy; every single one of them.

hallway PSD

Part 1: Interior Considerations

Bars and restaurants, as public establishments, are required by law to meet specific interior requirements so that their services are accessible to individuals with disabilities.  The following is a list of interior considerations that are required in order to be ADA compliant.  Please note; this is not a comprehensive list that includes every detail of what the ADA requires of all public establishments.  Rather, this is a list of items that are most important for anyone who owns and operates a bar or restaurant.

Routes of access must meet the following requirements:

Interior doorways must have at least a 32-inch clear opening with handles that are 48-inches high or less and operable with a closed fist.

Tables, seats, and counters must meet the following requirements:

Restrooms must meet the following requirements:

Other important requirements that must be met:

Whether you are building a new bar or restaurant, or remodeling the interior of your current establishment, abiding by the requirements set forth within the ADA is a must.  These requirements assure that individuals with disabilities are given the equal opportunity to enter your establishment and enjoy your tasty menu items.  Pair that opportunity with a welcoming atmosphere and we know your bar or restaurant doors will be opening to even more diversity every day.

For more information on more specific requirements set forth by the ADA, please refer to the United States Department of Justice Civil Rights Division website at www.ada.gov.

By Administrator on April 20, 2015 · Posted in Helpful Tips for Bar and Restaurant Owners, Restaurant Management

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