What is LTL delivery? FAQs from the Files of East Coast Chair & Barstool

Tractor trailer

Ever wonder how your recently ordered furniture will get to you? Here are some answers to frequently asked questions that we get when it comes to receiving your shipped furniture.

How is my furniture being shipped to me?

LTL delivery is a common way that many furniture suppliers use when shipping furniture to customers. Items are usually put on a wood pallet and secured using plastic straps and/or shrink wrap. LTL delivery is used when items don’t fill the entire truck but are too large or heavy for parcel. With this delivery method, you are paying only for the space that the pieces of furniture take up.

What does LTL stand for?

LTL stands for “less than truckload”.

What determines how much delivery will cost?

To calculate LTL delivery costs, items are put into classes designated by the National Motor Freight Traffic Association (NMFTA). There are 18 classes total. To place an item’s class depends the shipment’s density, stowability, handling, and value. The lower the class, the cheaper it is to ship the item. For example, a steel chair ships at class 250 because they have a high density. Meanwhile, aluminum furniture ships at a class 300 because it takes up more space but has less weight. Other possible costs include fuel surcharges, expedited delivery fees, and where the end destination is located.

What is lift-gate service? Is it included?

A lift-gate raises and lowers items from the back of the truck to the ground. This is not included in the shipping quote are given unless you ask for it. If a truck that delivers your items has a lift-gate and you use it but did not pay for it, you will be charged as if you had requested it.

Will the carrier call me to let me know when my order is being delivered?

For an additional fee, they can call you with a timeframe.

Can I change the shipping address once the item has shipped?

Yes, it is possible to change the shipping address by contacting the carrier. However, a reconsignment fee will be charged.

Will the driver take the items off the truck?

No, we recommend that you have some extra help with you to take items off the truck.

Will the driver take my shipment inside?

No, however, an “inside delivery” option can be added for a fee.

Can I use a forklift to take the items off the truck?

Yes, this could help you get the items off the truck because they’re on pallets. Don’t use forklift on booths or oversized tables, these items are easily damaged.

What do I do if my furniture is damaged?

Regardless of what condition your furniture arrives in, you need to accept the delivery. You will receive a delivery receipt where you can note the damages. From there, you will need to contact our service department about the damages.

For more information on how to accept a tailgate delivery, check out our video below!

5 Common Regrets When Buying Restaurant Furniture

Ladder Back Bar Stools

Besides purchasing or leasing the actual space for your restaurant, buying commercial furniture is another obvious cost that you will have to shell out for. Regardless of the physical size of your business and how many pieces you are buying, ordering furniture is no small undertaking. Whether you are a first-time purchaser or a seasoned restaurant owner of 30 years, there are five regrets you will want to avoid when outfitting your restaurant or bar.

So you didn’t measure your space…

You are buying furniture to fill your space, but not to the brim. Knowing how much space you have to work with allows you to choose the correct amounts and sizes of furniture you need. In the end, inaccurate measurements can cost you some serious cash. If you don’t have enough furniture, you won’t be maximizing your revenue opportunities. From there, if you have to order more, you will not only have to add on the cost of the additional pieces, but also the shipping and handling that comes along with it. It’s simply best to order it right the first time with the most accurate dimensions.

So you didn’t take your customers into account…

Eat'n Park

Eat’n Park Restaurant- Photo via Trip Advisor

When it comes to furnishing your restaurant, knowing your targeted demographic can help you make a decision on what styles to select. Who are your regular customers? For example, if you’re a family-oriented establishment that considers messy toddlers a large portion of your market, you should focus on tables and booths that are easy to wipe down and clean.

Likewise, if your customers are interested in a finer dining setting, look into high back, cushioned chairs in a dark color that make sitting feel exclusive.

Think like your customer when you’re buying your furniture. What would you want to sit on and dine on top of?

Morton's the Steakhouse

Morton’s The Steakhouse- Photo via WeddingWire

 

 

 

 

So you didn’t coordinate with your restaurant’s theme…

Minimalist design, a light green and white color palette, and natural-wooded accents. Would you stuff heavy, dark restaurant booths along the wall? No, because it doesn’t flow with the theme.

Themes tie all the loose décor ends together for a cumulative design scheme that just makes sense. And décor does not stop at wall hangings; it includes your furniture! Coordinating your furniture to go with your theme is vital to completing your restaurant vision.

So you didn’t think about your environment…
It can be expensive to buy restaurant furniture. So when you go about purchasing, you want to make sure durability is a top priority. Wood tables are a popular choice for many restaurants. Despite their versatile look, these table tops can crack or split because of excessive heat, cold, and dryness. Wood tops should be kept at 68°-72°F, with humidity between 40-45%, and proper air circulation to avoid damage. For seaside restaurants, choosing furniture that can endure the heavy beating of salt spray and buildup is crucial. A strong poly lumber will hold up far better than wrought iron. For all-weather outdoor furniture, invest in aluminum or synthetic wicker pieces to be on your patio.Cayman Arm Chairs

When selecting the furniture for your space, keep in mind what goes on outside your restaurant’s window and the amount of maintenance you’re ready to commit to.

So you didn’t think about your restaurant’s strategy…

Are you a sit-down eatery where customers are encouraged to stop and stay awhile? Or are you focused on punctual and speedy service to turn and burn your tables? Whether you’re on either end of the spectrum or somewhere between, your restaurant furniture should reflect this mission. For those slow down bistros, furniture should be geared towards coziness like padded seats and comfy booths. For quicker-paced restaurants, the focus can be on more streamlined, metal pieces with clean lines that communicate a no-nonsense feeling. Your restaurant’s strategy can make a statement through your furniture, so definitely take that into consideration when you order.
Opening or upgrading your restaurant can be a lot of pressure. The best way to avoid regrets when buying your furniture is to take into consideration your space, customers, theme, environment, and strategy. It’s your restaurant, so the creativity is up to you!

Have a regret that we didn’t mention? Let us know in the comments below!

How Do I Clean My Restaurant Table Tops? FAQs from the Files of East Coast Chair & Barstool

Cleaning table tops

Restaurant furniture is built tough. The wear and tear that commercial furniture has to endure is far greater than the six chairs and table in your dining room. Because of this heavy usage, commercial furniture also comes with a responsibility. These pieces need to be maintained and properly taken care of to last to their full lifespan. We’ve put together this short guide to help restaurant owners learn a little more about cleaning their table tops.

Laminate table tops should be cleaned with warm water and soap (or detergent) mixture each day and dried with a soft cloth. Spills should be wiped up quickly to avoid further harm to the table. A combination of mild cleaner and baking soda can be used to remove stains from the surface with a stiff nylon brush.

Resin table tops should be cleaned daily with warm water and a mild detergent. Because of the texture of the table, resin tops should not be used with tableware that has unglazed bottoms. To remove scratches, use a toothpaste and car buffer or toothbrush to even out your table top.

Wood table tops can be maintained with mild soap and water. Whether it’s reclaimed, urban distressed, or butcher block tables, harsh cleaners and chemicals should not be used on these tops. These chemicals can harm your wood grain and create a gummy film on your table tops.

IsoTop and Werzalit table tops can be used indoors or outdoors and have a very similar cleaning procedure to other table tops. Soap and water can be used to wipe these tops down between uses. If being used on a patio, IsoTops can also be hosed down with other outdoor furniture.

Poly lumber table tops are very easy to maintain with soap and water. To remove leaf stains and other environmental elements, a wet Magic Eraser can work wonders to buff out the stain. These tops can even withstand a gentle pressure wash.

Stainless steel table tops should be cleaned with soap and water and then dried off as soon as possible. These tables should not be exposed to constant moisture, which can ruin the silicone seal around the edges. Taking proper care of these tops can provide multiple years of seasonal use.

Table top maintenance should be an everyday chore for you and your staff. By taking the time to upkeep your restaurant furniture, it can save you time and money in the future.

Restaurant Furniture Trends by State

Restaurant trends run far and wide all over the United States. Some businesses are focused on speed and efficiency while others are more concerned with a customer’s experience. Needless to say, in some shape or form, these businesses need a type of furniture that represents their company and their brand.

Here at East Coast Chair & Barstool, we help restaurants, bars, and the hospitality industry find their perfect furniture that embodies their business and atmosphere. With such a diverse customer base, we wanted to show what has been our most popular furniture items by state in the past year.

1) GLADIATOR Ladder Back Chair and Bar Stool

A durable and simple shape to complement many types of interiors.

2) GLADIATOR Full Ladder Back Chair and Bar Stool

The full ladder back offers even more shape to the contours of your guests.

3) GLADIATOR Full Vertical Back Wooden Chair

An elegant wooden chair with slimming vertical back design.

4) Henry Chair and Bar Stool

A marriage of wood and metal that make for a distinguished look.

5) GLADIATOR Window Pane Chair and Bar Stool

The same sturdy frame of the GLADIATOR Collection with the stylish window pane back.

6) Cayman Side Chair

A distinguished outdoor chair to instantly ramp up curb appeal.

7) Shipyard Backless Bar Stool

Brushed aluminum gives this bar stool a streamlined appearance for your outdoor patio.

8) Simon Bar Stool

Bring a clean-cut, modern look to your restaurant with this bar stool.

9) GLADIATOR 825 Bucket Bar Stool

Our newest bucket seat offers ergonomic seat and back support with premium molded foam.

10) Gulf Coast Outdoor Chair

We combined poly lumber slats with an aluminum frame that’s easy to maintain on your deck.

11) Viktor Chair

Convey a contemporary feel to your brewery or coffee shop with this industrial style.

You will notice there aren’t many avant-garde furniture styles represented here. While many customers still order them, most focus on classic silhouettes that will blend into any atmosphere with ease.

The GLADIATOR Collection takes up quite a bit of space on this map. We can attribute this to the style’s customization opportunities with various seats and finishes. The GLADIATOR Collection looks great in any kind of restaurant because of their traditional structure.

What’s your state’s most popular item from us? Does your restaurant have similar characteristics to it? Let us know in the comments below.

End of Summer Sale

End of Summer Sale

The outdoor furniture on your patio area is the first glimpse of your restaurant a customer gets when casually passing by. The atmosphere that you’ve worked so hard to create in your restaurant or bar should also translate to that glimpse. It could be the deciding factor of whether a customer decides to give your establishment a try.

So if your patio leaves something to be desired, check out our End of Summer sale! We’ve put your favorite outdoor furniture items on sale at our biggest discounts yet!

If you’re looking to furnish your restaurant or bar’s outdoor area, now is the time to buy. The beginning of fall is the perfect season to upgrade the outdoor space you already have and be ready for the new year.

Enjoy products from our Atlantic, New England (pictured below), Sydney, Cayman, Shipyard, and many more collections at prices you won’t see anywhere else in the industry.

NewEngland_BlogHeader

Whether you’re improving your patio layout or buying outdoor furniture for the first time, you can’t beat these high quality pieces at clearance rates. Choose from a wide selection of table tops, bar stools, and chairs.

All sale items are only available for a limited time while in-stock.  They won’t last long, so act now to make your restaurant dreams a reality with this summer sale.

Aluminum Chairs v. Steel Chairs: How to select your outdoor restaurant seating

So you’re furnishing an outdoor restaurant patio and aren’t sure what seating to select.  Two popular choices are using aluminum seating or choosing a steel chair that’s been powder coated for outside use.

Aluminum is weather-resistant and quickly adapts to a person’s temperature upon being sat on, plus, it’s very affordable! Furniture with aluminum frames often come in many styles, colors, and coordinating materials.  However, aluminum is a softer metal, which is not warrantied for indoor placement due to the rigors of everyday use inside a typical bar or restaurant. Your aluminum chairs are lightweight, which is great for moving around during the day or to store at night but can be a factor if your restaurant is located in a windy city.

Steel is much more sturdy, heavier duty, and durable. However, it doesn’t have the natural weather-resistant properties as aluminum does, and if the surface powder coat scrapes off, your steel chairs could rust in those areas.  It’s often hotter to the touch after being exposed to direct sunlight, as well.  But with a beefier metal, your steel chairs will be warrantied for indoor or outdoor use and won’t be as likely to blow over in a breeze.

Watch our quick video above for more tips on deciding between aluminum and steel for your outdoor restaurant seating!  Tweet us @TablesChairsBar to let us know which you prefer: aluminum or steel?

How to Extend Outdoor Dining through the Fall

Outside Dining on Restaurant PatioGet more value from your outdoor restaurant furniture by keeping your patio open longer!

We know how valuable having those patio dining seats are for your business…and your bottom line.  Bars and restaurants benefit from extending their dining space outside by increasing the number of seats available and therefore serving more people at a time, as well as satisfying customers who can enjoy a variety of dining experiences when they visit your establishment.  Many bars and restaurants also take advantage of an outdoor smoking section, keeping their inside dining rooms smoke-free.  Plus, you have spent a lot of time and  money investing in the permit, design, and outdoor restaurant furniture for your patio – and you want to see it full every night! While summer months are the most popular for outdoor restaurant dining, we’ve put together a few tips for keeping your patio open for more of the year.  This autumn, try these tips for extending your restaurant’s outdoor dining season.

  1. Consider adding a tent or screen.  Contact your local rental supply company to see if they have any tents or screens available to fit your outdoor dining patio.  Enclosing it for a month or two will help keep the heat inside (and your guests outside longer).
  2. Add patio heaters.  Restaurants can purchase portable patio heaters that will keep guests comfortable, even on chilly nights.  There are different designs on the market, but a basic black or silver patio heater will work great with any outdoor decor and keep guests on your patio for longer.  Some models have an optional drink tray to make outdoor bar socializing easy.
  3. Build an outdoor fireplace.  If you have the space and resources available, why not create a cozy outside fireplace?  You can incorporate toasted marshmallows into your menu, or introduce a make-your-own s’mores bar.  If you are winery or brewery, or if you specialize in coffee drinks, you may want to forgo the traditional tables and chairs and create an outdoor seating area with an outdoor sofa, great for sitting on with friends to share a toast in front of the fireplace.
  4. Feature outdoor entertainment.  If you hire a musician to perform this autumn, position him on your patio.  Host an outdoor Oktoberfest or Halloween party.  Family-friendly restaurants can invite kids to participate in pumpkin decorating or leaf printing.  Or you could feature patio-only specials to encourage more outdoor dining.  Sports bars could even move a large TV screen and add an outside bar for Sunday afternoons.  If there is an added incentive or entertainment to sit outside, people will naturally navigate to your patio.

Your guests will appreciate the added effort you take to give them a chance to enjoy that fresh, crisp, autumn air.  So get the most out of your outdoor restaurant furniture and extend the life of your outdoor patio!

4 Restaurant Trends Heating Up Summer of 2012

It’s hot outside, but are you turning up the heat on your business?  Here are some of the biggest growing trends in restaurants this summer:

  1. Outdoor Dining – In recent years, the number of restaurants turning to outside dining has significantly increased.  Customers are attracted to the great outdoors and enjoy knowing they have the option to sit on a patio while dining with friends.  If you have the space and ability to serve diners outside, perhaps you should consider applying for the proper permits and looking for some outdoor restaurant furniture!
  2. Chef Grown Foods – The buzzword of the last few years has been sustainability, and restaurant chefs need to be aware of the change in how people think about food and where it comes from.  Plus, economically speaking, if you can sustain some of your own menu items, it is win-win for everyone!  Rooftop herbal gardens are popping up on cityscape restaurants, but it doesn’t stop there.  Your restaurant may grow your own veggies, or take it a step beyond and consider a farm-to-fork program to raise your own meat, or even recruit a chef who doubles as a bee keeper.  By controlling what ingredients you use, you also control quality, which is also important to you and your guests.
  3. Seasonal Menu Items – From fast food to fine dining, most restaurants introduce appropriate summer themed menu items.  Whether you add bacon and barbecue sauce to your best selling burger, or launch a line of healthy salads (I recommend a mixture of strawberries, spinach, feta cheese, almonds, and a sweet poppy-seFriends enjoying an outdoor restauranted dressing), it’s summer time and you need to take advantage of the fresh foods available at this time of year and also meet your customers’ expectations for a sizzling summer taste.  Offer corn on the cob as a new summer side dish, or challenge your chef to get creative with other fruit and vegetable recipes.  Experiment with rhubarb, asparagus, or artichokes.  Don’t forget it’s also a great season to get the freshest seafood from your local fish markets.  Create your own spin on classic summer dishes or invent something brand new that hollers summertime.  Summer can be done well, no matter what type of clientele you cater to, so don’t be afraid to introduce fresh new summer specials to your menu today.
  4. Less is More – Summer diners tend to enjoy smaller portions, maybe due to the heat or maybe due to a change in summer lifestyle where they are snacking more throughout the day and don’t need a huge dinner-sized meal when they stop into your restaurant.  Be sure to offer some smaller portioned entrees, and don’t forget to give them a small shot of dessert, too.  Keep in mind many people will meet up with friends for just appetizers and drinks more so in the summer, so adding a great summer appetizer and cocktail list to your menu will be well appreciated, too!  Don’t forget to promote your local breweries and wineries, which often launch summer ales and new wines this time of year as well.

Whether you have an outdoor restaurant or are just making the most of summer through your menu (and air conditioning!), it’s a great season for your bar or restaurant.