Our Premium Bucket Bar Stools, the Best of the Best

825 Bucket Bar StoolsWhen you’re searching for the right bucket bar stool, the over one million search results can be daunting to say the least. We supply a variety of commercial bucket bar stool options for restaurants to choose from to complete their look.

Within these categories, you’ll find buckets placed according to comfort, price, and quality. If your business model focuses on quick table turnover and getting the most food sales in, our 525 and 625 bucket models are your best bet. But if your strategy involves keeping customers in seats so they can graze and increase your menu’s cross-selling capabilities (and profits), our premium bucket bar stools are more your style.

Whether you’re after the undeniable comfort of the 825 bucket or the vintage look of the 925, our premium buckets will become your customers’ new favorites spots to eat and drink.

By choosing an 825 bucket bar stool, your customers will love leaning back and relaxing in what we call the ‘Cadillac of bucket bar stools’. Our customer care representatives can confirm, once you sit on the 825, you’ll buy it. It’s that comfortable! This bar stool boasts a higher end look with better grade molded high-density foam seat and back. Choose from our wine, brown, or black vinyl to complete the look of this bar stool.

825 Bucket Bar Stool Features

If you are looking for a model with vintage accents, then the 925 bucket bar stool is for your restaurant. With its deep tuft and button accents, this bucket is reminiscent of a comfy library couch. This bar stool has a reinforced, flexible steel back to parallel the high-density foam seat and back, made for cradling your customers. To keep the vintage vibe flowing, this bucket comes in chestnut brown and black vinyl options.

925 Bucket Bar Stool Features

Both premium bucket models sit on top of our sturdy 900 base. Fully welded 16-gauge steel and the large footprint of the base makes for an excellent support system. This frame comes in clear coat, rust brown, or black to match any bucket or decor.

When you invest in luxury bucket seats, you should also keep in mind the durability of the swivel system. All of our bucket bar stools automatically come with an imported swivel. While these swivels can do the job, we also offer an upgraded domestic swivel option that has a 10-year warranty for a long service life.

Domestic swivel mechanisms last longer because of the way it swivels. Using two nylon ring bearings, this swivel can turn effortlessly, silently, and is tested up to 500,000 turns.

By using premium bar stools and upgraded swivels, customers can feel right at home sitting at your bar area.

Loyalty Programs: The Profit Behind the Rewards

The phrase “customer loyalty program” often brings to mind images of punch cards and freebies, but loyalty programs have evolved through the years into so much more. Technology and data mining techniques have turned the programs from cheap promotional tactics into big data goldmines that allow smart establishments to tailor their marketing to each customer.  In this article, we’re going to take a look at the different types of loyalty programs, why your restaurant needs one, and the best practices for implementing it.

How it works

In the restaurant industry, there are two basic types of loyalty programs: points based systems or tiered systems. Points-based systems reward customers for dollars spent or frequency of visits, while tiered systems benefit long-time customers by awarding them special access and exclusive opportunities.  To determine what type of system would work best at your restaurant, consider which behaviors you would like to reward.

Why You Should Implement a Loyalty Program

The numbers are in and they show that it is much more lucrative to focus on creating loyalty in your customers than gaining new customers. A study by Bain & Company reported that a 5% improvement in customer loyalty can increase lifetime profits by as much as 95%. Even more, a whopping 70% of customers who participate in loyalty programs report purchasing more.  New business is great but it costs more to acquire a new customer than retaining an existing one: in some cases, up to 6 or 7 times more.

Some restaurants who have implemented loyalty programs have also seen a reduction in attrition and an increase in referrals.

The kind of loyalty that influences the frequency of a customer’s visits occurs when customers relate to a dining establishment. Take a look at the demographic that you would like to focus on and make sure that your business positioning and processes align with those of that demographic. Creating a customer persona could be helpful during this process. Customer personas are fictional, generalized representations of your ideal customers.

For example, in a college town, your customer persona is probably an early 20-something looking for a meal at the most affordable price point. If you are located in a more family friendly area the persona might look more like someone in their mid-30’s who is willing to spend a little bit more for a higher quality meal.

Return on Investment

Having a loyalty program can also do wonders for collecting customer data. By tracking the items purchased, the frequency of visits, and dollars spent, you can determine the best areas to invest your money. Managers or owners can even take the gathered analytics to analyze the popularity of a dish and determine what other items could be purchased to pair with it and increase sales. For example, if one of your all-time best sellers is a poultry dish, you might want to consider ordering a new chardonnay known to pair nicely with chicken.  You’re customers receive a better all-around experience and you see an increase in profits.

These same analytics can be used to analyze customer behaviors, which can then be organized into data to develop promotions that are designed specifically to appeal to a certain group of customers.  The ultimate goal is to create motivational offers to influence a customer, increasing the frequency of return visits as well as per-visit spending.

Loyalty Program Best Practices

  • Provide an Immediate Incentive
    • That instant reward for signing up might be just enough to convince any customers that are on the fence about joining to take the plunge.
  • Make it Easy to Join
    • Don’t force your target audience to have to scour your website to find your sign-up page. Have it in a highly visible spot as well as talking to your staff about encouraging customers to sign-up in the restaurant. Signing up should take no longer than a few minutes.
  • Take only the information you absolutely need
    • Customers don’t want to spend their time filling out long surveys just to sign up for your program. Try to limit your questions to essentials like name, birthday, and email address.
  • Personalize offerings to members
    • Loyalty programs often fail because their offerings are too general. By creating specialized incentives based on what the customer has previously purchased you are more likely to see them walking through your door.

What Not to Do

  • Limited Time Offers
    • Limited time offers can be a great way to get customers in the door and increase traffic, but these strategies are not enough to create loyal customers. Spending money on these promotions may see an uptick in new customers but these are the same customers who are not likely to return until you run another promotion.
  • Don’t Have Customers Wondering if the Rewards Will Work
    • Make sure your employees are well versed in redeeming your loyalty system. It can lead to frustration on both sides if customers are trying to use a loyalty program reward and aren’t able to because of faulty programming or a poor system. Your relationship with the customer is the most important thing.
  • Don’t Forget to Use the Data
    • Customers will expect relevant offers in exchange for the personal information they are providing. It is crucial to make use of the information provided to tailor your message as much as possible.

Loyalty programs may seem like they are geared more towards benefiting the customer but in the end, it is a mutually beneficial relationship. The value of the data gathered, and brand loyalty that is inspired far outweigh the costs of a few perks. By implementing and utilizing a loyalty program your restaurant could see a significant increase in profits.

 

 

 

How Your Outdoor Patio Can Boost Your Restaurant’s Profits

 

restaurant patio

Imagine soft laughter, the clinking of glasses. Touches of sunlight illuminate plates of fresh food. A light summer breeze weaves between tables, but not just any tables, these are your tables on your restaurant’s outdoor patio. And these tables are full of happy customers enjoying the great outdoors all the while paying for drinks and food.

patio setup

 

Offering al fresco dining is so much more than just expanding your seating capacity or increasing your curb appeal.

So how can building an outdoor patio boost your profits? Because it gives your customers more space for special events, shows off your restaurant from a distance, and gives them a comfortable spot to stay longer and keep the good times going.

Here are just a few of the benefits that your restaurant can take advantage of by integrating an outdoor patio into your business plan.rooftop dining

 

 

Patios add more space. By having a patio space, you not only have room for more activities, but also an opportunity to offer a breath of fresh air to your restaurant.

This is all depending on the environment around you. The empty lot next to your restaurant could be your future bustling patio.  But acquiring space is not always the answer, sometimes you can make better use of the spot you already have. If you’re short on space but have some room in front of your restaurant, adding sidewalk seating can be an option and create a café vibe.

If you have a flat rooftop that you have access to, you’re in luck! Rooftop bars are very trendy and give a secluded feel to what are often crowded city bars.

Having a patio can give you room for exciting events like live music, games, or a fire pit for chilly evening dining. More involvement at your restaurant can lead to more people having a reason to stop, staying longer, eating and drinking more, and therefore, increasing your profits. All of which can happen right in the outdoor space you may already own.

restaurant patio customerPatios are free advertising to foot traffic. Making a successful outdoor patio space could be your best advertising asset. Depending on the way that your restaurant is set up, it may be the very first thing a customer sees.

If your location is by a landmark, attraction, or even just a beautiful landscape, having an outdoor dining area should be a given for your restaurant.

The sight of current customers having a great time and the scent of fresh food can bring potential customers from the street that would have maybe not chosen your restaurant. It’s like a free sneak peek of what customers can expect when they come to your restaurant, and can be used to your advantage.

While customers are having a wonderful night out with friends and family, make sure you have your social media hashtags and Snapchat usernames in plain sight. If guests take a picture and post it, they will know exactly what location to tag. With that in mind, it doesn’t hurt to create a Snapchat filter exclusively for your business either.

Creating a patio that is visually-stimulating can attract and keep potential and current customers coming back for more. More traffic means more sales for you!

Patios relax customers, leading them to spend more. If you already have a happy hour, make it a patio-exclusive. Patios are a great way to give happy hour guests an exclusive area for drinks and appetizers, making it feel less stuffy than trying to crowd them in with those enjoying a meal. Having a patio-only happy hour can make guests feel relaxed and can lead them to staying longer, which often means the drinks continue to flow.

customers on patio

By allocating happy hour to your patio space, you are giving guests a place to gather together and increase your sales simultaneously. With profit margins on bar drinks being anywhere from 60-85%, depending on the beverage, you can still make a pretty penny on patrons that are ready to blow off steam after work.

Just make sure you have a bar that is fully-staffed and ready to roll in your outdoor area to reduce staff having to run back and forth.

Once your patio is up and running, keep these tips at the top of your mind to ensure continued success.

  • Maintain your patio. Keep your furniture clean and floor space free of garbage. If something spills, clean it up. Don’t use your extra outdoor space as a graveyard for uneven tables and less than supportive chairs. The patio can be a goldmine for increasing your profits, so make it look like that.
  • Keep up with outdoor trends. According to the National Restaurant Association, you should be updating your patio every five to seven years to keep it looking modern, similar to your dining room. Your outdoor patio is an extension of your restaurant; don’t let the average passersby think otherwise.
  • Staff appropriately. You don’t want your indoor crowd to suffer at the hands of your outdoor patio, especially at peak dining times.

Depending on what stage your patio is in (fully-functioning, needs improvement, or non-existent), will give you a ballpark of how much you need to pour in to make it a successful space. Having a patio space will not break your business, but it certainly could help make it.

Let our customer care representatives guide you on your journey to furnishing the perfect outdoor patio at 1-800-986-5352.

 

 

 

 

Increase Your Curb Appeal with the Lake Shore Collection

Lake Shore Collection Outdoor Patio FurnitureWhat does your restaurant’s outdoor area look like? Is it four or five tables thrown together with a hodge-podge of chairs? More stressful than serene?

With some restaurants, you can tell that their outdoor dining space is not a priority. Maybe customers just prefer to eat inside with the air conditioning on hot days? Or maybe they’re losing business because the curb appeal isn’t there. Depending on your location, your patio could be the first thing a customer sees when they pass your establishment, so it’s crucial to make a good first impression.

A simple to way to upgrade your patio without a shred of mulch or concrete, the Lake Shore Collection brings sophistication to your outdoor area, no matter the size! This collection is functional, on trend, and durable; it truly has it all. Combining a clean-cut silhouette with classic Adirondack design elements, the Lake Shore Collection is sure to be a favorite among guests. The bar stools and chairs of this collection feature a waterfall seat, encouraging them to sit back and relax. The Lake Shore Collection also features tables, benches, and Adirondack chairs to give your patio a synchronized look.

Lake Shore Side Chair Features

The Lake Shore Collection comes in any combination of our poly color palette to match whatever design you’re going for on your restaurant’s patio. The choices are truly endless with 21 traditional and three wood grain poly options. Whether you want a two-toned set to make a statement with your outdoor furniture or a monochromatic look, the Lake Shore is full of possibilities.

Regardless of your area, the Lake Shore is built to last in your environment with its durable poly lumber construction. This can save time for you and your staff. There’s no extra staining or waterproofing because poly does not splinter, crack, or peel like real wood. If you’re on the coast or in an area where storms are prevalent, outdoor furniture can be difficult to maintain, and in some cases, keep track of. The Lake Shore will not blow away in high winds and is resistant to salt spray, making it perfect for boardwalk restaurants or hotels.

Whether you’re looking to breathe new life into your restaurant’s patio or you’re furnishing it from the start, the Lake Shore Collection can completely change the vibe of your outdoor space and improve your curb appeal. For more information on how to transform your backyard space with the Lake Shore Collection, find it here or call our customer care representatives at 1-800-986-5352.

Turn up your inspiration with our Lake Shore Collection design board below! Follow us on Pinterest for more resources like this one.

Lake Shore Collection Design Board

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Three Different Looks, One Table

A popular trend in the restaurant industry, communal tables encourage exactly what their name promotes: community. From the long form tables at your local brewery to the stretched tops at your regular coffee shop, communal tables are in! Communal tables aren’t just meant for large parties; they are a chance for your guests to get more social. Although you aren’t required to strike up a conversation with your neighbor, these tables promote interaction among customers. By offering this kind of environment for customers, you can encourage groups to come and work together, which can often turn into more sales for you the longer they stay. These tables help restaurateurs maximize their layout efficiently and provide a break from traditional seating options.

A new addition to our outdoor collection, this Outdoor Communal Table with Four Legs brings the communal dining trend outside. To make furniture selection simple for you, we created communal tables to match our New England, Caribbean, and Atlantic collection pieces. Each collection’s communal table use the same materials in construction but vary in look.

So what makes these tables so different from the rest of our outdoor lines? With a Sandtex finish, powder coat, and poly slats, these tables are easy to clean and are rust-resistant against the exterior elements. The durability doesn’t stop at the materials; we also used the fixed leg structure to give added stability, something that is crucial with outdoor furniture. Take this trend to your patio with our three different takes on the communal table for outdoor dining.

Caribbean Fixed Leg TableCaribbean Communal Table:

If you want to mix things up on your patio this year, the Caribbean Communal Table is for your restaurant. This table is extremely customizable for your needs with its silver or black frame and 24 poly lumber colors to choose from.

New England Fixed Leg TableNew England Communal Table:

Channel the beaches of Nantucket or Cape Cod into your outdoor space. The New England Outdoor Communal Table fits right into the rest of its collection with its barn wood poly slats and rustic feel.

Atlantic Fixed Leg TableAtlantic Communal Table:

This table combines the look of premium high-end restaurant outdoor furniture at a lower price and is easier to maintain. The teak-inspired poly slats of the Atlantic Communal Table convey the modern, yet relaxed aesthetic that you see in the rest of the Atlantic Collection.

Whether you’re looking for a rustic, teak, or colorful look, these communal tables are a great addition to your patio.

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How many seats do you need to fill your restaurant? FAQ’s from the Files of East Coast Chair & Barstool.

How many seats do you need to fill your restaurant

When it comes time to buy furniture for their restaurants, many new owners ask about the ideal number of seats for the square footage of their dining rooms.   The truth is, like most things, that there is no hard and fast rule for the exact number of seats in your restaurant, but there are guidelines that we are happy to share below.

Restaurant Type Square Feet to Allocate per Person Number of Seats per 1000 SQFT
Fine Dining 20 SQFT 50
Fast Casual / Counter Service 20 SQFT 50
Cafeteria 16 SQFT 60
Fast Food 14 SQFT 70
Banquet Center 10 SQFT 100

These guidelines are just general rules of thumb.  The actual number of seats that you can fit comfortably in your dining area depends on a few different variables.  For example, if you are planning to make heavy use of booth and countertop seating, then you may be able to squeeze in a few more seats.  On the other hand, if you are using oversize furniture or plan to make your aisles wide enough for wheelchairs or tableside service, then you will need to reduce the number of seats.  In the end, it all boils down to common sense, personal preference, and meeting the needs of your business.

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The Latest and Greatest Outdoor Collections for 2017

Looking to spruce up your restaurant’s patio this upcoming summer season? Check out our brand new outdoor collections! From tables, chairs, bar stools, and bases, we’re stocking your patio with pieces to spice up your outdoor area.

New Poly Lumber Hues- Real Wood Look Without the Cost

In addition to the 20 colors we already offer, we’re adding four new poly lumber options to our lineup. We now have Powder Blue as part of our traditional poly lumber colors with a smooth texture. Driftwood Gray, Birchwood, and Antique Mahogany make their mark as our first wood grain poly options. Both selections carry color throughout their slats, making noticeable nicks a thing of the past. All of our poly lumber is very simple to clean and maintain with soap and water. These new colors can be used in our Caribbean, Adirondack, Great Lakes, Shipyard, Outer Banks, and Outdoor Communal Table collections.

Caribbean Collection- A Pop of Poly Lumber for Your Patio

Caribbean Black FrameCaribbean Silver FrameOur most colorful outdoor collection yet! The Caribbean Collection is bringing color and style to your restaurant’s patio. Select a black or silver lightweight frame to complement your choice of poly lumber slats. From beachy colors like Aruba Blue (pictured) and Bright Orange to a more neutral palette with Weather Wood or Birchwood, there are 21 smooth and 3 textured poly options.

With so many chairs, tables, and bar stools to choose from, the combinations are endless as to what you could come up with. As with all of our poly lumber products, this collection is warrantied for outdoor use, won’t fade, and are simple to clean.Our Caribbean collection is just what you need to brighten up your restaurant’s outdoor area.

Palermo Base- Just the Support You Need

Palermo BaseNo matter what table top you plan on using, the Palermo base can support it! This base can be used indoors or outdoors. We’ve thought ahead to the risky environment that outdoor furniture endures. To prevent rust and corrosion in the harsh exterior elements, the Palermo is constructed with a steel plate wrapped in aluminum with an aluminum column. These durable outdoor materials give your outdoor tables the sturdy foundation and protection they need. Whatever size your table, the Palermo comes in both single and double sizes. Offered in a silver finish or a black powder coat, the Palermo is easy to match your outdoor furniture. Pair an umbrella with this base and create a shady spot for your patio guests.

Outdoor Communal Table with Four Legs- A Different Way to Dine

Outdoor Communal Table

If you’re trying to create a community atmosphere on outdoor patio area, the Outdoor Communal Table with Four Legs is perfect for your restaurant. When it comes to its silhouette, this table stands out among the crowd. Instead of a top and base combination, the Outdoor Communal Table stands tall on four legs, reducing the chance it will move because of the weather. The Outdoor Communal Table can have a black powder coated frame, depending on what other furniture you’re trying to match. Make coordinating your furniture a cinch; our poly color selection is the same throughout all our products.

For more information, check out our site, call our sales department (1-800-986-5352), or check out last year’s collections for even more inspiration.

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How to Prepare Your Restaurant for a PR Crisis

PR Plan

Running a restaurant is a big responsibility. You have employees, vendors, and customers all counting on you to succeed. This pressure is magnified even more so when there’s an unexpected crisis thrown into the mix.

Whether it’s a health hazard or an earthquake, your restaurant needs to be prepared to deal with the fallout and snap into crisis mode. These crises happen without a moment’s notice and can be catastrophic if not dealt with correctly. So how does your restaurant begin to prepare for the unexpected?

Avoid Being the “Ostrich”:

When a crisis does strike, your restaurant needs to be fast-acting to acknowledge the issue and take the appropriate steps to work towards a solution.

The very last thing you want your organization to be facing at the height of a disaster is a media outrage because you didn’t make any sort of statement. There is no playing the ostrich here; you cannot stick your head in the sand and pretend your problems will go away. You need to be clear, succinct, and precise with your plan internally and to the public. This can be done with a crisis management agenda.

Creating this plan can help you remain calm in times of crises which, in turn, can lead to better decision-making. Every restaurant should have an agenda for managing critical situations, the size of which will depend on the size of your operation and the issue at hand.

How to Compile a Crisis Management Agenda:

  • Brainstorm the risks faced by your restaurant such as food safety, insurance liabilities, and potential disasters (before they occur).
  • Create a checklist or plan of what should happen when an emergency happens.
  • Designate a task force of individuals who will carry out the step-by-step plan.
  • Delegate tasks and information to be disseminated internally and externally of the restaurant.
  • Identify key organizations that need to be notified such as fire, police, and ambulance services.
  • Make a list of audiences that need to be informed: reporters, legal entities, insurance companies. Don’t forget how you plan to address employees and the public.

PlanThis agenda should be shared with upper level management and designated employees that are appointed in the agenda. For an effective strategy, this information can easily be spread with Google Docs. Using Google Docs can lessen paper usage and, in case of a fire, will ensure you plan stays intact.

Having a crisis management procedure in place can lessen panic and give you a roadmap for navigating the seas of this crisis.

Keep Your Emotions in Check:

It’s without a doubt that going through a crisis that puts your livelihood in jeopardy is a stressful time. It’s also a crucial time to remain level-headed throughout the crisis. By acknowledging the issues your restaurant is facing and following your crisis management agenda, you can use your team to direct your efforts appropriately, even if you’re still in shock while the situation unfolds.

Not keeping your emotions in check can cause more issues if you act on them. Instead of acting brashly, use your emotions to convey sincerity and genuine concern. Maintaining a calm and professional demeanor can not only begin to fix customer perception but also inspire a more civil view for employees.

Emotions

For example, Applebee’s had a tumultuous public relations nightmare in 2013. Long story short, Applebee’s fired a staff member for posting a negative comment that a customer had written (due to a privacy violation) and then praised another staff member through a post that also had the customer’s name. Applebee’s posted on Facebook stating the reason they had fired the first staff member, which invited many comments from followers. In the middle of the night, the Applebee’s social media team posted an update on the post, which got lost in the 17,000 comments currently on the post. The social media team began tagging the people who had commented and copy/pasting the update their comments, leading to more heckling and an additional 16,000 comments. The social media team could have waited until a reasonable hour and posted a new update, not a comment, instead of adding fuel to the fire.

Moral of the story? Think before you act impulsively.

Say Sorry and Mean It:

Apologizing is not an easy step for any business, but it is a necessary evil in trying to repair the public’s trust. While making an apology, focus on being sincere. After all, what is an apology without feeling the deepest regret about the actions that occurred? With an honest-to-goodness apology to the affected parties, a business is taking ownership of the situation and can give it credibility.

micIn making this heartfelt apology, you will also want to take timing into account. If a crisis occurs, a restaurant’s timely apology is important in keeping customers on their side. Even if your team is working behind the scenes to better the situation, it is imperative that these actions are communicated and not done in silence. The longer an apology takes, the less customers will take it seriously.

Go further for your customers and add a side of great customer service to your apology. From late 2015 to early 2016, about 40 Chipotle customers were sickened from E. coli contaminants; a tough blow to a restaurant chain that prided themselves on fresh food free of genetically-modified organisms. Making an apology statement turned advertisement in major newspapers nationwide, Chipotle founder, Steve Ells, addressed the outbreaks, apologized, and made promises of more thorough food safety standards. To bring people back into its restaurants, Chipotle launched their brief rewards program, direct mail offers, and mobile promotions to earn free burritos.

Unfortunately, the world can change at the drop of a hat: people make snap judgments, tectonic plates collide, and food is not handled with proper care. But that doesn’t mean your restaurant can’t be prepared to combat these crises when they happen. Having a plan, keeping your emotions in check, and truly apologizing are crucial elements in preparing your restaurant for a future crisis. Remember the best offense is a good defense.

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A Guide to Bar and Restaurant Insurance

There are a lot of exciting and interesting parts of the restaurant industry. While insurance probably doesn’t make your top 3 most exciting topics, that doesn’t mean that it isn’t important. Can you imagine if your business went up in flames and you didn’t have any sort of insurance to cover the losses? You could spend the rest of your days paying for a business that didn’t even exist anymore.  Certain insurances are required just to be able to open your restaurant while others are supplemental and might just be a good idea to have. We spoke with Steve Scuilli Vice President of Exchange Underwriters Inc., a man with 25+ years of experience in the insurance industry, to get you an expert opinion on what you need to know about insuring your restaurant.

Who Needs Restaurant Insurance?

Basically, all businesses in the restaurant and food industry need some sort of restaurant insurance. Bars, cafés, diners, delis, fast food restaurants, lounges, pubs, breweries, and pizza places all require some sort of insurance specifically designed for the food industry.

Do you remember Chi-Chi’s, the Mexican restaurant that is now infamous for having the largest outbreak of Hepatitis A in U.S. restaurant history? The restaurant was already suffering from bankruptcy when the cases came to light. Due to the outbreak, hundreds of people were sickened, one needed a liver transplant and four people sadly died.  Green onions from Mexico that were used to make salsa were the cause of the outbreak. The fault was with the suppliers but Chi-Chi’s was not financially stable enough and did not have enough liability insurance to meet all the claims that came out after the outbreak. Perhaps if they had enough insurance they would still be around today.

While every business in the food industry needs some form of insurance the types can vary based upon the business itself. For example, an ice cream shop and a bar with both need general liability insurance but the ice cream shop will probably not need liquor liability insurance. Some policies will be state requirements, some are just a good idea, and some form of life insurance might be required by the lending agency for the owner(s) of the business. It is important to check on your state’s requirements and to speak with your bank on what they might require.

ProTip: When deciding on calling an agency determine what is a priority for you; a low cost, a close location, or superior service. Knowing this before you start the process can help streamline your choice.

How Insurance Cost is Determined

One of the first steps when starting to look into your insurance options is to call an agency and speak with an agent. They will then proceed to ask you a series of questions or have you fill out a questionnaire about your business. Your answers to these questions are what determine the cost of the policies you are trying to acquire.

They then take these answers to an underwriter who uses them to determine your risk of exposure. Your risk of exposure is an event or state of being that can subject you to loss because of some hazard or contingency. The risk of exposure for a business often ranks the prevalence of a risk according to their probability of it occurring multiplied by the amount of money that could be lost because of the occurrence. There are different types of potential loss for each industry but for the restaurant and bar business they look at similar factors. Some of the factors the insurance companies look at include:

  • Class of business- Different classes of business have different exposure to problems such as crime, a liquor liability suit, and workers compensation.
  • Hours of operation- establishments with longer hours are at a greater risk for loss because the longer you are open the more opportunities for something to go wrong.
  • Clientele and location- Both the character of your clientele and the safety of your location can affect the exposure risk.
  • Entertainment- Any form of entertainment automatically increases the chance of loss. Establishments bring in entertainment to attract a larger crowd than they would have otherwise, which increases both sales and risk.
  • Promotions-Promotions are also meant to bring in more patrons than normal. People tend to eat and drink more during promotions which can increase the risk of exposure such as customers being overserved or damaging the building.
  • Years in operation-The failure rate for bars and restaurants can be relatively high so the longer the establishment has been in operation, the more experience the owner(s) are likely to have and the better the quote could be.
  • Owners experience in business-The more experience the better. Experienced owners are usually more responsible and know how to train their employees to minimize risk.
  • Security-Security personnel are important to have, especially in a busy bar environment.
  • Alcohol server training- it is important that bar and restaurant employees are educated on how to responsibly serve alcohol and recognize those that are intoxicated. Many companies offer a discount to restauranteurs who have their employees utilize those programs.
  • Adult entertainment-These establishments run a much higher risk of exposure than many others, fights and damage being some of the more prevalent risks.

Underwriters take all these factors and then evaluate the exposure factor each presents and then rate your businesses risk accordingly. All of these factors come with their own set of issues that will be factored into your final quote, which is how much you will need to pay to carry your policies.

Pro Tip: A big name agency might be able to offer discounts but a local agency could have the benefit of being more familiar with the laws in your state. If they are close it might be more convenient to reach them if something should happen.

Types of Insurance

General Liability- This is a type of umbrella policy, this is also the most common insurance. It covers lawsuits from non-employees that sue over injuries and some property damage.

Property Insurance- reimburses you for property loss related to fire, burglary, and some types of storms that may not be covered by your general liability insurance. Includes: building, furniture, tap systems, and glassware but may not cover floods or earthquakes.

Liquor Liability- many states require this with your liquor license and some variables may change from state to state. This protects against a liability claim as a consequence of someone getting drunk to the extent that injuries or property damages are the result.

Workers Compensation Insurance- This insurance covers medical expenses and lawsuits from employees injured on the job. This is also usually required by state law.

Automobile policy- If your business uses any type of vehicle as transportation you are going to want this policy. This covers the vehicle the same way any other car insurance would but can cover items such as food trucks, and catering vans.

Umbrella Insurance-This insurance pays for lawsuits that exceed the limits of small insurance policies. You can’t have an umbrella policy without a general liability policy. An Umbrella policy is based on what you have to lose.

Life Insurance- This is not required by law but some lenders may require it in case something should happen to the store owner their family will not be left trying to pay off any debts that may have been incurred.

Loss of Business-This insurance can cover loss of sales through a specific cause. Something like a power outage that causes a business to lose its inventory would be covered. Some of the income can be recouped but a lot of times with the cost of premiums owners can break even so you should speak to your agent about whether this plan would be beneficial for your business or not.

ProTip: Cameras are a great way to prove or fight an insurance claim. If you can afford it try to install them in your business. It is hard to dispute evidence that has been filmed. They are also great for helping to spot employee theft.

When it comes to selecting policies, after you get the ones required by the state and your lending agency, you are the one that knows your business and financial situation the best. An agency can work to guide you with different instances they have come across but ultimately it is your decision if you want any extra insurance.

When asked if there was one piece of advice he could give to customers Scuilli said that owners should take a hard look at their business and determine where their greatest risk of exposure is and be sure to cover those areas. The second was to know what you can handle financially speaking. It doesn’t make sense to sign up for insurance that you won’t be able to afford to pay on.

While selecting insurance isn’t one of the sexier aspects to being a business owner it is vitally important. Insurance can protect you and your business from a myriad of problems. Insurance may seem like a lot of money for little to no return, but it is always better to be prepared when it comes to your business.

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2017 Las Vegas Nightclub & Bar Trade Show

Nightclub & Bar Trade ShowAmong the humming neon signs and dinging sounds of the slot machines, lies a new way to combine work and play. Nested in the glitzy glamour of Las Vegas, the Nightclub & Bar Trade Show (NCB) is quickly approaching. This isn’t just any restaurant or hospitality trade show. From creating connections with other businesses to basking in the superb nightlife only Vegas can offer,
this trade show is a combination of the newest trends and the businesses who have perfected them in the ever-changing restaurant industry landscape. Join these businesses at the Las Vegas Convention Center from March 27th to the 29th and fully take advantage of this unique show. Any bar, restaurant, or hospitality professional is welcome to attend to better their business. As a commercial furniture company that supplies this industry, we are Vegas-bound to meet our customers and take in all the NCB show has to offer!

What You Don’t Want to Miss:

The East Coast Chair & Barstool booth, of course! As an internet company, it’s always great to meet our customers in person. Our booth is divided into indoor and outdoor sections to show our brand new collections. Come check out our outdoor Caribbean collection that will spruce up any patio or our new Amish-made Quarter Sawn tables that will be the star of your restaurant. We will be at booth #1007 waiting to greet our awesome customers and new faces as well, so make sure you pop by and see us.

The educational opportunities! The main keynote speakers are Neil Moffitt (CEO, Hakkasan Group), Lee Cockerell (former executive Vice President, Walt Disney World Resort), Thomas Maas (founder and Master Blender, Agave Loco, LLC), and Kris Jones (president and CEO, Pepperjam). Enjoy demonstrations and conferences from the major names in the business. With these big players (and many others), it’s guaranteed you’ll come out of the NCB show brimming with new ideas for your own restaurant or bar.

The customized experience! There are four different paths as an attendee you can experience, tailoring this trade show to your particular interests. Take on the bar, mixology, nightlife, or beer experience and get the most out of attending the NCB trade show. Whichever path you take, there are plenty of workshops, offsite training, and recommended pavilions to create a full and knowledgeable scene.

The networking prospects! With more than 600 exhibitors and an expected 40,000 attendees at this trade show, you’re sure to make amazing connections from around the country. The expo and conference both make for fabulous chances to network. Bond with like-minded individuals over complimentary drinks and great entertainment like Ty Dolla $ign and Kaskade at the Platinum Parties. With a party at different location every night during the show, you get a true taste of the Las Vegas nightlife and club scene.

Are you attending the Nightclub & Bar Trade Show this year? Make sure to stop by and see us at booth #1007!

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